WHAT WE DO

Reflect’s philosophy allows us to identify innovative solutions for our clients designed to build on your organization’s strengths.

Our services are based on an applied approach to the principles of Resilience Engineering, Safety-II, Human and Organizational Performance (HOP), and the Dialogic Organizational Development. All services are evidence-based customized to meet your organization’s unique needs.

Program Evaluation/De-cluttering

Program Evaluation / De-cluttering

Organizations have a myriad of initiatives designed to improve performance, whether it is safety, quality, engagement, or productivity. How do you know if they are adding value? Our team of experts will develop a customized evaluation study to identify what’s working, what’s adding value, and what is draining resources or even increasing risk. From there we help identify what programs should be expanded and which ones are ripe for de-cluttering.

Operational Learning Systems

Operational Learning Systems

Stop being reactive and start building a learning organization that adapts to the realities of everyday work to create resilience. Reflect’s team of experts can help you build a system to begin to learn from everyday work, also known as operational learning. Based upon the concepts of Resilience Engineering, Safety-II, and organizational innovation, we will partner with your team to build your organization’s ability to identify and take advantage of knowledge learned from how work gets done.

Management System Integration

Management System Integration

The problem with most management systems is that they often aren’t very systemic. They often become cumbersome bureaucracies designed to please auditors and aren’t integrated into the actual ways that work needs to get done. With our the help, you can create a management system that actually works because it puts work and people at its focus. We utilize systems thinking and tools from Resilience Engineering, such as the Resilience Assessment Grid, to integrate your management system into the real work systems that enable your organization to function. We focus on building a management system from the ground-up, not top-down, so that it adds value and buildings the capacity to be successful even as things change.

Leadership Coaching & Development

Leadership Coaching & Development

Leaders are often put into complex situations without being provided with the resources to be effective. At Reflect, we think it does not have to be this way. We partner with your organization to identify a tailored coaching and development strategy for leaders to provide them with the knowledge, skills, and abilities to be effective in their role. Using principles from servant and host leadership with Dialogic Organizational Development and Resilience Engineering we can help equip your leaders not only be more effective but also to bring out the best in their direct reports.

Training & Workshops

Training & Workshops

We offer a variety of training programs and workshops designed to provide you with the knowledge, language, and skills needed to build the resilience potential of your organization. Whether you’re looking for an introduction to Safety-II and Resilience Engineering, a deep dive into how to learn from accidents and other events, or a workshop on how to develop more productive leaders in your organization, we have got you covered.

Presentations

Presentations

Whether it is at a national conference or a company retreat, we are always out and about presenting on how to release the adaptive potential of people to improve work. Looking for an engaging presentation for your next conference or just want to see which public conference we are going to be at next? Hop on over to our Presentations page now.

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