PRESENTATIONS

Events

Looking for a brief introduction to a more productive way to learn from and improve work?

Our fun and insightful presentations provide introductions on how to tap into the creative problem solving of people to innovate and improve operations. For our scheduled presentations at international, national, regional, or local conferences and meetings, see below. Come learn with us!

Upcoming Presentations

ASSP Safety 2019 Professional Development Conference

June 10th-June 13th

New Orleans, LA

Beyond ‘Unsafe Behavior’

“Human error is the cause of most accidents.” “88% of accidents are caused by unsafe acts/at-risk behavior.” We all can point to accidents where if someone had only done something different, if they had followed the procedure, if they had not made a mistake, then the accident wouldn’t have happened. Humans appear to be the most unreliable part of our management system. So we spend a lot of time in the safety profession dealing with “unsafe behavior.” This takes the form of incentive programs, training, or calls for more accountability. More mature organizations might even push for improving safety culture by initiatives designed to get people to care more about safety, or try to eliminate unsafe acts by eliminating the human interaction with our system.

This presentation will present an overview of the underlying processes that lead to what we call “unsafe behavior” (or “unsafe acts”, “at-risk behavior”, or “human error”). In doing so, attendees will see that the categories we use to label the performance we see, i.e., “unsafe behavior”, may be misleading and stopping the safety profession from improving safety performance in organizations. Instead, more productive ways of understanding the human contribution to organizational safety will be presented. Using the principles of human-centered design thinking, attendees can move beyond the old labels of “unsafe behavior” and all of its derivatives, and begin to create the conditions for resilient performance in their organizations.

National Safety Council 2019 Congress & Expo

September 9th-11th

San Diego, CA

SMART Employee Engagement

Employee engagement is critical in not only safety management success, but also productivity, quality, and job satisfaction. Organizations often realize the importance of employee engagement, but few really know what it takes to engage employees. In this presentation, a case study is presented from industry where an organization decided to stop talking about employee engagement and start actually engaging employees. The organization developed the SMART team (Sharing Minds, Abilities, Resources and Technologies) to provide an open venue to all employees to be a part of discussing safety, process and any general concerns. The group is made up of operators, maintenance, engineers, loading, office and laboratory personnel, from both the field level and management level employees. The diversity of the group, lends to a dialogue with unique perspectives and experiences that can generate very imaginative ways to resolve problems. From this team solutions to very complex problems have been identified and the team solidified a culture of collaboration within the organization. This contributed to the plant not only having world class safety performance, but also industry leading reliability.

This presentation will share with attendees how the team got started, the challenges that had to be overcome, and the benefits of using this approach. Recommendations for how attendees can use a similar approach in their organizations will be presented.

National Safety Council 2019 Congress & Expo

September 9th-11th

San Diego, CA

Beyond ‘Unsafe Behavior’

Unsafe acts are the cause of most accidents in the workplace.” We all can point to accidents where if someone had only done something different, if they had followed the procedure, if they had not made a mistake, then the accident wouldn’t have happened. So we spend a lot of time dealing with errors, using various programs to manage unreliable people. <br>However the idea that “unsafe acts are the cause of most accidents in the workplace” is also one of the biggest myths of the safety profession. This session will discuss common beliefs regarding unsafe behavior, showing that not only is this belief regarding behavior incorrect, it could be harmful. New ways to understand behavior and ways to optimize human performance will be presented.

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